At Flock & Flora, many of our products are created especially for you. Please read the information below regarding processing, delivery and returns before placing your order.
Processing Times
Our greeting cards are printed to order, so please allow 3–5 working days for your order to be printed, processed and prepared for dispatch.
Working days are Monday to Friday, excluding UK bank holidays.
Please note: Our 3–5 working day processing time is in addition to the delivery time for your chosen shipping service.
During particularly busy periods, such as Christmas, processing and delivery may take slightly longer.
UK Delivery
UK orders are dispatched using Royal Mail.
Shipping is calculated according to the total packed weight of your order, and the available delivery options will be displayed at checkout.
For reference, one of our standard greeting cards weighs approximately 46g including our allowance for packaging. This allows us to provide the following guide for card orders.
Great Britain Card Postage Guide
|
Approx. cards |
Approx. weight |
Service |
Delivery after dispatch |
Price |
|
1–2 |
46–92g |
Royal Mail 2nd Class Letter |
3–5 working days |
£1.25 |
|
1–2 |
46–92g |
Royal Mail 1st Class Letter |
1–2 working days |
£2.10 |
|
3–5 |
138–230g |
2nd Class Large Letter |
3–5 working days |
£2.25 |
|
6–10 |
276–460g |
2nd Class Large Letter |
3–5 working days |
£2.75 |
|
11–15 |
506–690g |
2nd Class Large Letter |
3–5 working days |
£3.10 |
|
3–15 |
138–690g |
1st Class Large Letter |
1–2 working days |
£3.60 |
|
Approx. 16–43 |
Up to 2kg |
Small Parcel – Tracked 48 |
3–5 working days |
£4.25 |
|
Approx. 16–43 |
Up to 2kg |
Small Parcel – Tracked 24 |
1–2 working days |
£5.25 |
|
Bulk/larger orders |
2–10kg |
Medium Parcel – Tracked 48 |
3–5 working days |
£8.25 |
|
Bulk/larger orders |
2–10kg |
Medium Parcel – Tracked 24 |
1–2 working days |
£9.50 |
|
Bulk/larger orders |
10–20kg |
Medium Parcel – Tracked 48 |
3–5 working days |
£12.75 |
|
Bulk/larger orders |
10–20kg |
Medium Parcel – Tracked 24 |
1–2 working days |
£14.75 |
Please note
Card quantities are provided as a guide. The final shipping options available at checkout are determined by the total packed weight and dimensions of your order.
Orders containing other Flock & Flora products, such as gifts or homeware, may therefore fall into a different postage band.
Delivery Times
Royal Mail delivery estimates begin after your order has been processed and dispatched.
For example, an order sent by Royal Mail 2nd Class may take approximately 6–10 working days in total: 3–5 working days processing plus approximately 3–5 working days delivery.
Delivery times are estimates rather than guarantees. Postal delays, severe weather, bank holidays and circumstances outside our control can occasionally affect delivery.
International Delivery
We're delighted to offer international shipping to destinations supported by our online store.
International orders are managed through Shopify Managed Markets, powered by Global-e.
Global-e helps manage international shipping, customs, duties and applicable import taxes, providing our international customers with a more straightforward checkout and delivery experience.
International Shipping Costs
International shipping costs are calculated automatically at checkout based on your delivery destination, order weight and dimensions, and the available international delivery service.
The applicable delivery charge will be clearly displayed before you complete your purchase.
International orders are shipped using the services available through Global-e, and tracking information will be provided where applicable.
Our 3–5 working day processing time applies before international orders are dispatched.
International Duties & Import Taxes
Where applicable and supported, duties and import taxes are calculated and collected at checkout through Shopify Managed Markets.
This helps provide greater transparency over the total cost of your purchase and reduces the likelihood of unexpected import charges when your order arrives.
Global-e manages applicable duties, import taxes and customs requirements for international orders processed through our Managed Markets checkout.
International Delivery Times
The estimated international delivery time and available delivery services will be displayed at checkout.
Delivery estimates begin after our 3–5 working day processing period and once your order has been dispatched.
International orders can occasionally be delayed by customs processing, local holidays, severe weather or other circumstances outside our control.
Tracking
Where your selected delivery service includes tracking, you will receive tracking information after your order has been dispatched.
Please allow a short period after receiving your dispatch notification for the tracking information to become active.
Returns
We hope you love your Flock & Flora order. However, if you change your mind, eligible items may be returned within 30 days of receiving your order.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Unless an item is faulty, damaged or incorrectly supplied, return postage is at the customer's cost.
We recommend using a tracked postal service when returning an item, as Flock & Flora cannot be responsible for returned parcels that are lost or damaged in transit.
Returned items must be unused, in their original condition and in their original packaging, where applicable.
Once your return has been received and inspected, your eligible refund will be processed to your original payment method.
Nothing in this returns policy affects your statutory consumer rights.
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged or you receive an incorrect item, please contact us as soon as possible.
Please do not return the item before contacting us.
Where Flock & Flora is responsible for the problem, we will arrange an appropriate replacement, refund or return in accordance with your statutory rights.
Personalised & Custom-Made Products
Items that have been personalised or made to your individual specifications may not be eligible for a change-of-mind return where an applicable consumer-law exemption applies.
This does not affect your rights if an item is faulty, damaged or not as described.
Our standard printed-to-order greeting cards are not treated as personalised solely because they are printed after an order is placed.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after placing an order, please contact us as soon as possible.
Once an order has entered processing or has been dispatched, we may not be able to change the delivery address.
Where legally permitted, additional delivery costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Questions About Your Order
If you have any questions regarding your order, processing, delivery or returns, please contact us and we'll be happy to help.
Flock & Flora | Shipping & Returns Policy
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